Contact Information

We are here to help with any questions about your order, our products, or our policies. Please use the relevant contact details below.

1. Customer Support

For general enquiries, email support@plateauandsorrel.ca or call +1 (514) 555-0198.

2. Returns, Refunds and Product Issues

For returns, refunds, and product issues, email returns@plateauandsorrel.ca.

3. Privacy Requests

For privacy enquiries, access requests, or corrections, email privacy@plateauandsorrel.ca.

4. Business Address

Plateau & Sorrel
512 Rue Rachel Est
Le Plateau-Mont-Royal, Montreal, QC H2J 2K4
Canada

5. Return Address

Please do not send returns without first contacting us. Return instructions and the correct return address will be provided once your return is approved.

6. Customer Support Hours

Monday to Friday, 9:00 AM to 5:00 PM ET, excluding public holidays.

7. Response Time

We aim to respond to enquiries within 1 to 2 business days.

8. Information to Include for Order Support

To help us assist you quickly, please include your order number, the email used to order, and a description of your enquiry.

9. Legal and Compliance Enquiries

For legal or compliance matters, email support@plateauandsorrel.ca.

10. Consumer Protection Concerns

For consumer protection concerns, please contact us first. You may also contact the relevant Québec consumer protection authority.

11. Primary Contact Details

Email: support@plateauandsorrel.ca
Phone: +1 (514) 555-0198
Address: 512 Rue Rachel Est, Le Plateau-Mont-Royal, Montreal, QC H2J 2K4, Canada